Fenway Health

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Dr. John-Paul Bettencourt is the best doctor and most kind one I have found I a long while. Its nice to talk to a doctor without big ego. LAB AND PHARMACY ON SITE!

Love Fenway Health. The doctors, the pharmacy, staff on the phone as well as at the desk are all very compassionate and caring. We have had great success with this location and with a social worker from other location. We drive up from the Cape because they can accommodate my child and take my insurance. Glad it worked out that way. We gave had 2 totally different doctors. Both great in different ways. Only thing we watch is Red Sox schedule so we don’t plan visits when they are playing. We try to park on the street but if not parking garage right around the corner.

Great healthcare for our community... really helpful for setting up MassHealth for you..

The absolute best healthcare offered to LBGT people in the state of Massachusetts and quite possibly the country.

I like this locale very much! My doctors are the best (imo)... and its a relaxed atmosphere which takes a lot of tension away if it's your first visit. At least for me because my first appointment was also my first time in Boston. Now its my home away from home lol... My only issue is it seems really hard to get case working completed... I'm genuinely afraid of the way my insurance (secondary) treats me. I've been asking for help solving this issue over 3 years now. I still love Fenway though and certainly recommend their complete health services including Primary Care, Endocrinology, Optometry, Dentistry and Behavioral Health. Their scheduling is really relaxed and their willing to try to accommodate to almost any time of your availability within reason (of course)... Everyone is very friendly and I'm like a total outsider (eccentric a bit...) and it's been a completely awesome experience! 😏💖

I really loved Fenway about 4-5 years ago when staff really cared about YOU, the patient. Now it's much more business and factory like. "Address these issues come back later" and "you have another question? Schedule another appointment?" I just feel like I am a number, which is sad because that was never how this place used to operate.

Good facility. Many types of care. Good staff

The place and doctors are is great, the people who answer the is awful, they transfer you when you are not even done explaining, and because they don't heard they usually transfer you to the wrong extension. Update: I changed my review to 5 starts because they contact me to know more about the issue. I appreciate that they care about customer satisfaction.

I've never even imagined being so comfortable in a medical setting before; I am so unimaginably thankful Fenway Health exists. AWESOME dental, vision, and health visits. It's truly the little things that matter, thanks to everyone who keeps it up!!

Their doctors and dentist are awesome at what they do,I haven't had any issues at all their.I recommend checking them out if your looking for a small hospital to go too.Their is no Ambulance area for it though besides the front door area.

They have good doctors here very clean place a lot of information if you need help or advice.

Fantastic. They do so much to try to help you get what you need!

For first time in my life I can honestly say that I love my healthcare provider and really feel heard and supported.

Exceptional staff, very welcoming of diversity, very inclusive and friendly environment. Definitely an LGBTQIA+ safe space. Gender neutral bathrooms are available here!

The best heart experience I have had in years.

The Ansin Building on Boylston is a very modern and stylish building. The staff and environment are both always welcoming and kind.

In the last three+ years of living in Massachusetts, I have never had anything less than amazingly compassionate, excellent healthcare at any Fenway location. Very queer friendly and willing to work with my non-traditional family.

Would recommend it for anyone. They are great and keep getting better.

A very welcoming, inclusive, and professional office. I have received excellent and compassionate care here since 2010, when my previous Dr. retired. Office staff, medical assistants, nurse practitioners, and my doc, all on the same page. Recommended without reservation.

Fenway staff is the most happiest people I have ever met they are caring and supportive and always put their patients first

Fenway Health has given me the best treatment than any other provider I've had in the past. They're caring, professional, resourceful, and willing to help. The in-person support they give is a great asset to creating a positive, welcoming, personal, and healthy environment.

I have since deleted my original one-star review. A number of people reached out to me to collect further information and assured me that this is not at all common practice for their organization. I was shocked by the time and effort put into a complaint that could easily be dismissed as an "angry yelper." I thanked everyone involved and see a bunch of great people attempting to fix a mistake that was not their own. This is essential to a great business and reaching out definitely made me feel that the office took this sort of behavior seriously. It's upsetting that one individual can make patients see an organization that's really trying in a negative light. I think it's completely unfair for the organization's reputation to suffer because of this one individual and I know that the problem will now be taken care of. Thank you again to everyone who handled this matter and especially to those in the patient services department.

I have since deleted my original one-star review. A number of people reached out to me to collect further information and assured me that this is not at all common practice for their organization. I was shocked by the time and effort put into a complaint that could easily be dismissed as an "angry yelper." I thanked everyone involved and see a bunch of great people attempting to fix a mistake that was not their own. This is essential to a great business and reaching out definitely made me feel that the office took this sort of behavior seriously. It's upsetting that one individual can make patients see an organization that's really trying in a negative light. I think it's completely unfair for the organization's reputation to suffer because of this one individual and I know that the problem will now be taken care of. Thank you again to everyone who handled this matter and especially to those in the patient services department.

I can't say enough good things about Fenway Health. Modern facility, patient-centered care, and compassionate and professional staff. I receive primary care here. One challenge is that, while close to the Green Line at Kenmore or Fenway, when you're sick that can be a really long walk! (And now that I no longer live in Boston but drive in for work-- parking is hard to come by/expensive). However, I still consider it worth it to continue getting my care here because of the high quality of care and experience. I love the online portal where you can refill medication/email your provider or team nurse!